Privacy Policy

At Natura Coral Gables Tree Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you request a quote, schedule services, or contact us, we may collect personal information including:

• Name and contact information (phone number, email address, mailing address)
• Property address and details about your tree service needs
• Payment information when you engage our services
• Communication preferences and service history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website and search terms used to find us
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide tree service estimates, schedule appointments, and complete the work you request
• Communication: To respond to your inquiries, send appointment reminders, and provide service updates
• Payment Processing: To process payments and maintain financial records
• Service Improvement: To understand how customers use our website and services so we can improve them
• Marketing: To send you information about our services, special offers, and tree care tips (you can opt out at any time)
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or transfer of our business assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or others

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using encryption technology
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal requirements
• Opt-Out: You can opt out of marketing communications at any time
• Data Portability: You can request your data in a portable format

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: